Clear steps from assessment to ongoing care. Here is exactly what happens when you start with us, from your first assessment through to long-term support.
Every woman moves through the same four stages. No shortcuts, no surprises, no guesswork.
A short online questionnaire about your health, goals, and history.
A telehealth call where your clinician reviews your goals, circumstances and budget.
If clinically appropriate, a personalised plan with clear next steps.
Regular reviews, messaging, and plan adjustments through your portal.
Whatever brought you here, everyone starts with the same short questionnaire. It covers your health history, current symptoms, medications, goals, and lifestyle. Designed by clinicians so they have everything they need before you even meet.
A thorough telehealth consultation with an AHPRA-registered clinician. They review your assessment and ask follow-up questions. Together you talk through your goals, your circumstances and your budget, so your plan fits your life. When clinically indicated, they order blood work before recommending anything.
If deemed medically appropriate, your clinician builds a plan tailored to your body, history, and goals. This may include prescribed medications dispensed by a licensed Australian pharmacy, clinical care, and scheduled reviews. Not all consultations result in a prescription; your clinician may recommend lifestyle changes, further testing, or a referral instead. Medications, where prescribed, are delivered discreetly to your door. Estimated delivery is 2 to 3 business days, though delivery timeframes may vary.
Your clinician stays with you. Scheduled check-ins at 4 to 8 week intervals, plan adjustments as your body responds, and direct messaging through your portal whenever something changes. No re-explaining your story to someone new.
Every plan includes the clinical work, the medication (where appropriate), and the follow-through. No add-ons, no upsells, no hidden fees.
A clinician-designed questionnaire.
10 to 20 minutes with an AHPRA-registered clinician who listens.
Built around your body, your goals, and your medical history.
Where clinically appropriate, dispensed and delivered discreetly.
When needed, with a preferred pathology partner near you.
Reviews every 4 to 8 weeks to adjust your plan as you respond.
Reach your clinician between appointments. No phone queues.
Care that adapts as you do. Not a one-off script.
Treatment decisions are made by AHPRA-registered clinicians using current evidence, your full history, and Australian prescribing guidelines.
Every treatment plan starts with a proper clinician-led consultation, supported by bloods or testing where clinically relevant.
Medications are prescribed only when clinically appropriate, sourced from registered Australian pharmacies, and dispensed in line with current TGA guidance.
Every plan has a scheduled review built in. If something needs adjusting, your clinician will adjust it. Ongoing care is included in every plan.
If telehealth is not appropriate for your situation, your clinician will let you know. Prescribing is one possible outcome of a consultation, not a given. Not all patients will receive a prescription.
Telehealth is not always the right fit. If your situation calls for in-person care, we will refer you and coordinate the handover.
Telehealth works beautifully for many situations, and genuinely is not right for others. We will tell you honestly which applies to you.
Not sure if we are the right fit? Start the assessment. Our clinicians will review your answers and let you know honestly if telehealth is not appropriate for your situation. There is no obligation.
The practical details: timing, delivery, cancellations, and what to expect at every stage.
Most plans are finalised within 24 to 48 hours of your consultation. If your clinician orders blood work first, your plan is prepared once results come back, usually 5 to 7 days later.
Message your clinician through the portal. They will review what you are experiencing, adjust your dose, or change your plan if needed. You do not need to wait for your scheduled review. That is why ongoing care is built into the process.
Yes. Let us know through the portal and we will transfer your care to another AHPRA-registered clinician on the team. Your full history moves with you. No re-explaining from scratch.
Your portal lets you reschedule up to 24 hours before your appointment. If you miss it without rescheduling, we will reach out to check in and book a replacement slot. No penalty.
Our consultations are not bulk-billed, but some private health funds rebate a portion of telehealth fees and medications dispensed by an Australian pharmacy. We recommend checking with your fund directly. We provide itemised invoices for every claim.
Yes. You are in full control. There are no lock-in contracts. Message your clinician or our support team through the portal and we will pause or cancel without any fees.
Yes. Medications are dispatched discreetly to any address in Australia by our partner pharmacy. Estimated delivery is 2 to 3 business days after your plan is approved, though delivery timeframes may vary. Regional and remote addresses may take slightly longer.
Our focus is women's health, but our care is open to anyone who wants it. Men and people who do not identify as women are just as welcome. You will receive the same care, treatment, and support as everyone else.
